Contact

Questions about an order, a product, or a return? We're here.

Get in touch

Twelve hours a day on weekdays — most questions get answered the same day you ask them.

Before you order

Weight and feel The question worth asking first. GSM for towels, fiber and weave for bedding — these decide how something performs and how it holds up. Tell us what you're comparing and we'll explain the difference in plain terms.

Size and fit Whether a sheet suits a deep mattress, how a towel measures up against what you already own, what a set actually includes. Send us your dimensions and we'll tell you straight.

Color How something reads in daylight versus lamplight, and whether it'll work in a north-facing room. Screens flatter, and we'd rather say so than have you find out.

Care and washing Wash temperature, whether something needs separating, and how it looks after a year rather than a week.

You'll get an answer from someone who's handled the product, not a line copied from a supplier sheet. We'd rather talk you out of the wrong thing than process the return.

After you've ordered

Where's my order? Send us your order number and we'll chase the carrier. Tracking can take 24 to 48 hours to show its first scan — a quiet tracking page on day one doesn't mean anything is wrong.

Returns and refunds Get in touch before sending anything back and we'll walk you through it. You have 30 days from delivery , and no reason is needed. Full details are in our Return Policy.

Damaged or wrong item Send a photo along with your order number and we'll sort it straight away. You choose a replacement or a full refund, and we cover the return shipping either way.

Press and partnerships Same address, we'll route it.

One thing that speeds everything up

If you're writing about an existing order, put your order number in the first line. It's at the top of your confirmation email. Without it we have to search by name and email address, which usually adds a day.

Photos help too, especially for anything damaged or incorrect.

Useful pages

• Shipping — processing times, tracking, delayed packages
• Returns & Refunds — your 30-day window and how refunds work
• Payment Methods — what we accept
• Privacy Policy — what we collect and why

Business information